Frequently Asked Questions
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Do db audioware products use copy protection?
Yes. To fully install most of our products, you need to authorize them at our online support site. This is done by running a small authorize utility, which will guide you through the process.
Some of our earlier products (e.g. the DirectX mastering plug-ins) simply require you to enter the unlock code from your original license email.
What if I need to re-install my product after a hard drive failure, an OS re-install, or I get a new computer?
No problem. You just follow the same fast and easy process as when you first authorized your software. You will be asked why you are re-installing, but you should always be able to get the Authorization Code you need.
db audioware does however reserve the right to suspend re-installs for user accounts that demonstrate excessive or inappropriate activity.
Can I install your products on an additional computer, such as a laptop?
Strictly speaking, you are licensed to install and use one copy on one computer. So long as you ensure that only one copy of the software is in use at any one time, we have no problem if you install a second copy for laptop use. Just be honest when asked your reason for re-installing!
How does copy protection work for site licenses?
Exactly the same as for single user licenses, except that you can install up to your maximum number of users before the system starts to treat authorization requests as re-installs.
How can I authorize my product if the website is down, or worse still db audioware has gone out of business?
In the unlikely event that our website is unavailable for an extended period, please email your authorization request to us, quoting your serial number and system ID. We'll email your Authorization Code to your registered address as soon as possible. Remember that you can install and use your software for up to 7 days without authorization: we recommend you authorize it early to ensure uninterrupted operation.
In the even less likely event that db audioware goes out of business, we have a contingency plan that will guarantee lifetime authorization of our products for all registered owners. Of course, we don't anticipate having to put this plan into action anytime soon!